Patient-centred communication skills education
“No longer considered to be simply a patient’s right, effective communication is now accepted as an essential component of quality care and patient safety…” (The Joint Commission, 2010)
Monash Doctors Education proudly supports the professional development of their staff by offering communication skills workshops designed to cover some of the most important areas identified by clinicians in Medicine, Nursing and Allied Health. Designed with the practising clinician in mind, these workshops offer practical and relevant training with the aim of leaving you better equipped to meet the demands of modern medicine. Enrol in a workshop today to become a more confident communicator.
Why do I need communication skills?
If you work in healthcare, chances are you have had a conversation with a patient or relative that did not go as well as you expected. You may have been called upon to deliver a new diagnosis of serious illness to an unsuspecting patient or break the news to a hopeful patient that all treatments had been exhausted. You may have contended with an anxious, angry, or distressed family or been asked to lead a discussion on ceasing active treatment. You may have been asked to discuss an NFR (not for resuscitation) order with a patient who does not even begin to understand the gravity of his illness or you have found yourself in conflict with colleagues or relatives about withdrawal of care on a terminally ill patient.
Like many professionals, you may identify your weakness in conflict management, asserting your rights in the workplace or putting your best foot forward for a crucial job interview.
In the intense pressure of working in a busy healthcare system, there are many ways in which our conversations go wrong. Sometimes we realize the problem but don’t know how to redress it; other times we don’t even recognize our role in creating the problem. But we all feel disappointed when we feel our communication skills have let us down personally or professionally. Effective communication is the key to engaging and empowering patients and colleagues alike.