Welcome – Intern Orientation 2024 Homepage
Monash Doctors Education (MDE) extends a very warm welcome to you. We are excited to have you join the Monash Health team.
You would have received a Welcome email with resources that we will refer to during O-Week. We are grateful for our sponsors who are supporting our Orientation program and encourage you to reach out and connect with them on Monday 8th January 2024 which will be face to face.
Here we are as a team – we are looking forward to meeting you both Face to Face and via Microsoft Teams during O-Week:
The Orientation is part of the broader Intern Curriculum, which can be viewed by clicking HERE and scroll down the page.
Objectives
The focus of the Monash Health orientation program is to ensure your readiness for work. The objectives include:
- Set work and learning expectations for the internship year
- Foster strong relationships between interns and Monash Doctors Education (MDE)/Monash Doctors Workforce (MDW)
- Support transition from student to doctor with skills/knowledge and professionalism that will enable interns to perform well in the first month
- Enable interns to have some awareness of the roles other health professions play within the team
- Model Monash Health as a health care organisation that develops effective teams in addition to individual competence
Important information to read before and during Intern Orientation
Click buttons below
Intern Orientation Help
You must ensure that your employee number and password work before O-Week, as these are needed to use the Microsoft Teams conferencing platform.
Your employee number and initial system password will have been emailed to you weeks ago. Please check your personal email for these details and accompanying instructions.
If you can’t find these instructions, contact IT Help contact : 03 9594 7255
If you are having computer or technical issues accessing the Remote Desktop via Citrix, or accessing the EMR Training Domain, or logging into MS Teams, logging into Outlook, contact the Monash Health TBS (IT) Help Desk: 03 9594-7255.
If you have technical issues with Latte and completing Latte modules, contact lmsadmin@monashhealth.org
- Go to https://www.microsoft.com/en-ww/microsoft-teams/log-in
- Make sure you have downloaded the Microsoft team app (click on link) https://monashdoctors.org/wp-content/uploads/2021/12/Accessing-Microsoft-Teams-QRG.pdf
- Make sure you are using your Monash Health email address.
- Preferably don’t use Intern Explorer, use google chrome or Edge
- For any Teams troubleshooting issues, call IT 03 9594 7255.
For any Microsoft Teams troubleshooting issues, call IT 03 9594 7255.
Please also text Monash Doctors Education if there is a session on, to let us know that you are having trouble when you contact IT, so we can note your absence and also support you, if we can. Text us on: 0437 272 833
Open Microsoft team app, click the Teams Icon on the left hand side. Click on Monash Medical interns. Select the O Week Webinars channel. In the header you will see Intern O-Week calendar. You will then be able to view the session invitations and click “join”.
You will be provided a login/username and password, and training/practice patient at the beginning of the week that can be used to log into the EMR Training Domain and EMR Practice Domain. All interns will have their login/username and password accessible in the Medical Interns Microsoft Teams Group which will be made available on the first day of O-Week. It is crucial that all interns read their username and their allocated patient very carefully and do not use a different username/patient. This has a critical impact on you being marked as “complete” for EMR Training and critical to marking on the prescribing competency. Using the wrong username or wrong patient will likely require you to recomplete the training or the prescribing competency.
Using your employee number and password, access the Monash Health learning system (called Latte) HERE.
When you log in, the mandatory training modules will have autopopulated on your dashboard.
For the other required training modules, search under the key words from their title.
A summary of all the online learning that you need to complete in O-Week, are on this page
Email lmsadmin@monashhealth.org for assistance with Latte issues.
Don’t forget that you will be audited for completion of all training on Friday morning.
Click on the link below and follow the instructions
Refer to this QRG which will walk through the steps on how to complete EMR Training, including how to access EMR:
https://emrmonashhealth.org/wp-content/uploads/2020/07/Completing-EMR-Training-QRG.pdf
It is critical that you complete the EMR eLearning, and have logged into the EMR Training Domain via Citrix before the EMR webinar scheduled at the beginning of O-Week. We strongly recommend all interns confirm prior to O-Week the ability to access Citrix and the EMR Training Domain before o-week. Issues with TBS access issues can take up to 24hrs to resolve, and may risk you unable to complete mandatory training if only raised on the day of need. Completion of mandatory training (eLearning and Webinar) is subsequently required to be provided access to using the EMR at Monash Health, and only upon completion will this be granted.
You may visit the security office at either out Monash Health Dandong or Clayton site anytime between 8.00am and 8.00pm.
It is expected that you will get this pass before the commencement of O-Week. You will need it on your shadow day and will not have time to do it on that day. Also, we need to keep queueing at the security offices to a minimum due to covid social distancing requirements.
Please ensure that you bring a form of ID with you eg. Drivers license and your employee number so that they can issue your photo security ID Access Card.
Security offices are located at:
Clayton Site-246 Clayton Rd, Clayton VIC 3168
- Ground Floor- Once you walk in from main entrance of the hospital you will walk past main reception that will be on your right hand side, veer to the right as you will find Blue Lifts just behind the reception.
- You will go one floor down via blue lifts, once you walk out turn left and then first right
- Follow that corridor past food services and you will come to a corridor on your first right hand side, follow that corridor for about 10 meters and you will find security office there on the right hand side.
Dandenong Site-135 David St, Dandenong VIC 3175
You will enter through the Emergency front door, not the main entrance. The security office is located next to the emergency triage and reception desk on the right hand side.
TIP: Ring Security in advance and confirm that they can see your name on Peoplestream (the database) as you don’t want to turn up and not be able to collect your swipecard (MDW/Recruitment have confirmed that all 2021 interns are on the dateabase, but a couple of early interns experienced a bit of confusion and were turned away). Ph. 9594 2139
Contacts:
WONTHAGGI
Rebecca Shaw
P: 03 5671 4263
E: Rebecca.shaw@basscoasthealth.org.au
WARRAGUL
Wendy Tilling
P: 03 5622 6409
MILDURA
Teresa Boylan-Kelly
P: (03) 5022 3478
– During shadow shifts, interns will be introduced to the pharmacists working in their respective units, and will help support, guide and teach you medication requirements at Monash Health during your shadow shift. Ongoing after O-Week, you can continue to recieve help and support from the same pharmacist, but also speak to any Monash Health pharmacist or present to the pharmacy window at your respective site where the pharmacy department will be more than willing to help support and guide you through any medication-related questions you have.
– Whilst completing O-Week from home and online, Interns will be added to a Microsoft Teams group containing conversation channels for EMR, medication prescribing, and more. Interns can ask questions and have answers provided here, for O-Week only. Following this, standard methods of raising help should be used, as outlined below. Note: During O-Week and prior to O-Week we also recommend interns access the below resources and support options:
– you can use all the available resources on the EMR Website (www.emrmonashhealth.org), and if you have technical issues with using the EMR, you can contact the EMR help desk on 9594 7255 and dial 2 when prompted.
If you have technical issues unrelated to using the EMR (e.g MS Teams, Outlook, Citrix, tap-on-tap-off, computer or phone device not working etc) then call the TBS (IT) Help Desk on 9594 7255 and dial 1 when prompted.
If you have technical issues using Latte LMS (the Monash Health Learning Management System), email Latte at lmsadmin@monashhealth.org
The first fortnights shifts may be delayed in being entered onto UKG as Payroll need to add all newcomers each clinical year to the system. At the same time. This can take a large amount of time!, so please be patient.
Monash Health has many staff, and the workforce team look after inputting shifts into UKG on behalf of a number of staff. While every effort is made to ensure your pay is correct, we do ask that you double check this information too by ‘approving’ your hours in UKG on the last day of each pay cycle (the Friday prior to getting paid). If your hours are incorrect, please let Monash Doctors Operations know.
UKG is the system Monash Health uses to record your shifts and timesheet. You will use UKG to sign-off your timesheet – this can be done by the UKG Mobile App. It is highly recommended that you download the app.
Please note that you’ll only be able to login to the UKG app after your first day, Monday.
For all UKG instructions on how to login to UKG: instructions here
Contact Monash Doctors Education (MDE) via mededucation@monashhealth.org or ph. 0437 272 833.
You’ll also need to contact Monash Doctors Workforce (MDW) so that your kronos (timecard) can be adjusted:
Main Line
Mon-Fri 0800 – 1630
(03) 9594 3963
MonashDoctors_Operations@monashhealth.org
For any COVID queries, including Monash Health staff testing etc, call the MH Hotline.
Monash Doctors Education prides itself on supporting interns and actively seeks feedback. Each day, there will be an evaluation that you can make comment on. If you would like to talk further to us, or issues arise during O-Week, please contact our friendly Medical Education Officers, Karen and Shayne HERE
Karen and Shayne are also your first port of call for any confidential discussions you may like to discuss. We commonly work with interns who have chronic health concerns such as mental health – often talking to the MEO before or early in the rotation allows you to feel supported and connected as the demands of the intern year can be challenging for everyone.
Monash Health also has a Wellbeing Officer, Rosemary McKemmish who is always very happy to talk to junior doctors. She can be contacted here
Don’t forget that you also have a QR code on your lanyard that will link you to Wellbeing supports.
View instructions on How to add your Monash Health email to an iPhone or iPad with iOS 14 Here
View instructions on how to connect your android Bring Your Own Device (BYOD) to the Monash Health wireless network: http://intranet.southernhealth.org.au/shcs/documents/IT_User Guides/user_guides.htm
Monash Health site maps and maps to training/conference rooms and lecture theatres can be found here:
Whilst time will be allocated to you during O-Week to complete EMR Training, If you have been provided a Monash Health email account and employee number, as a Medical Intern commencing in January, you are welcome to voluntarily start the EMR Training prior to O-Week. This is accessible from the Monash Health LMS System “Latte” at www.learning.monashhealth.org. There are several eLearning modules which you can commence and complete prior to the intern program under the JMS EMR Course in Latte. You must however attend the EMR Training Webinar scheduled for the intern O-Week, as this webinar is tailored for interns, and will significantly prepare interns for the prescribing competency to be completed and assessed during the intern O-Week.
In order to complete the EMR Webinar, you must first complete all mandatory EMR Modules in the JMS course. In order to receive access to the Live EMR at Monash Health, you must first complete the eLearning modules, then complete the EMR Webinar.
A reminder that it is critical you confirm you are able to fully access AND LOG INTO the following 24hrs PRIOR to the EMR Webinar:
- Microsoft Teams
- Monash Health’s Remote Desktop via Citrix
- The EMR Training Domain
Whilst you do not need to complete EMR Training again to be provisioned access to the Live EMR, you must attend the intern O-Week EMR Training Webinar as this will prepare you for the intern prescribing competency which the general EMR Webinar for JMS and SMS at Monash Health does not provide equivalently.
If you have previously completed EMR Training on a student ID/student account or an old employee number, you will need to contact Latte at lmsadmin@monashhealth.org to merge your old Latte account, containing your EMR completion, with your new Latte account (associated to your new employee number).
For more information on how to complete EMR Training, read this QRG on completing EMR Training or visit the EMR website on www.monashhealth.org .
